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Attix5 service failing to start – Error 1067

Recently, one of our Attix5 Backup clients stopped backing up. Turns out the Attix5 Backup Professional SE service was stopped, and when started failed with “Error 1067: The process terminated unexpectedly” Read more »

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Attix5 and Backup Exec conflicts

We have encountered some issues with clients who already use Symantec Backup Exec and are adding additional off-site backups using Attix5. The problem is caused by both Attix5 and Symante BE using the same listening port (Port 10000) to talk to the backup agents. It seems that the Attix5 dominates the battle, and Backup Exec will then fail with the error :

Completed status: Failed
Final error: 0xe000846b – The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the Remote Agent is installed on the target computer and is running.

To get around this error, you can change the Attix5 listening port by following these instructions :

  1. Stop the ‘Attix5 Professional’ service within ‘Control Panel’ – ‘Administrative Tools’ – ‘Services’.
  2. Right click the Attix5 icon in the system tray and select ‘Exit’.
  3. Close any instances of Attix5 that are running.
  4. Browse to the Attix5 installation directory (by default C:\Program Files\Attix5 Professional\) through Windows Explorer.
  5. Make a backup copy of the ‘a5backup.properties’ file and store it somewhere safe.
  6. Open the original copy of the ‘a5backup.properties’ file and add the following entry at the bottom of the file, ensuring that there are no trailing spaces or carriage returns:-
    service.port=10001

    Close the file and save the change.

  7. Start the ‘ Attix5 Professional’ service and open Attix5 Professional.
  8. To confirm that the change has worked, execute the following command from a command prompt:-
    netstat -anb | more
  9. You should see an entry similar to the following:-
    TCP    127.0.0.1:10001      0.0.0.0:0         LISTENING       160
    [a5backup.exe]
  10. If the port shows as ‘10001’, the change has been successful.